Budget Insurance is a well-established insurance provider in South Africa known for offering affordable and comprehensive cover across multiple insurance categories, including car insurance, home and building insurance, business cover, and more. As part of the Telesure group and underwritten by major South African insurers, Budget strives to balance cost-effective premiums with reliable protection for individuals and businesses alike.
Budget Insurance aims to provide accessible cover and emphasises value for money, particularly for people seeking essential protection without paying for unnecessary extras. Its products range from comprehensive vehicle cover to homeowners insurance, including optional add-ons and assist benefits like roadside and home emergency support that offer immediate help when things go wrong.
Official Budget Insurance Contact Numbers
Customer Sales & Support (Quotes & General Help)
Main Contact / Customer Services: 0861 60 01 20 — for quotes, policy changes, and general enquiries.
Emergency Roadside & Home Assistance
Emergency Help: 0860 10 42 11 — 24/7 support for breakdowns, home emergencies, towing, locksmith assistance, and more.
Complaints & Dispute Resolution
Complaints Resolution Number: 0860 00 42 94 — dedicated line for issues with service or policies.
Complaints Email: disputeresolution@budgetins.co.za — for detailed complaints in writing.
Report Insurance Fraud
Fraud Hotline: 0861 115 653 — to anonymously report suspected fraudulent activity.
Head Office Address
1 Telesure Lane, Auto & General Park, Riverglen, Dainfern, 2191, South Africa (physical correspondence).
Note: In some listings, alternative or legacy numbers (like 0861 00 19 17 or 0861 00 13 53) are included — but the official and current main contact numbers are those listed above.
Budget Insurance Products
Car & Vehicle Insurance
Budget provides multiple tiers of motor cover:
Comprehensive Car Insurance — full protection including accident damage, theft, hijacking, and fire.
Third Party, Fire & Theft / Third Party Only — more affordable options that protect against damage you cause to others plus theft/fire.
BetterCar Value Insurance — specific cover that can assist in replacing your vehicle with a similar, younger model (subject to terms).
These products include value-added features designed to complement basic cover and offer flexibility depending on your needs and budget.
Home & Property Insurance
Budget Insurance extends cover to:
Building cover protects your home’s structure against accidental or environmental damage and theft.
Home contents coverage insures your household goods and personal possessions.
Business & Commercial Cover
For small and medium enterprises, Budget offers business insurance options tailored to office premises, trades, professional services, and combined coverage packages to protect commercial risks.
Add-Ons & Assist Benefits
Included or optional benefits may include:
Roadside and home emergency assistance
Value-added products such as personal accident, legal assistance and other add-on covers (specific availability may depend on your policy).
How to Make a Claim or Get Help
Submitting a Claim
To make a claim, it’s usually best to call the main contact number or use the Budget Insurance self-service portal/app if available. Prompt reporting helps avoid delays and supports faster processing of your case.
You can also request help through a “Call Me Back” feature on the website — a consultant contacts you at your preferred time for support.
Emergency Situations
If you experience a vehicle breakdown or urgent home issue, call 0860 10 42 11 for assistance — these services are available 24/7 and designed to provide immediate practical help.
Handling Complaints
If you are unhappy with the service or a claim outcome, contact 0860 00 42 94 or email disputeresolution@budgetins.co.za. Providing clear details, your policy number, and supporting documentation helps speed up the resolution process.
Why Knowing Contact Info Matters
Having the right contact information at your fingertips saves time and frustration when you need it most. Whether you are dealing with a roadside emergency, filing a claim, updating your policy, or submitting a complaint, reaching the right department quickly ensures smoother interactions with your insurer. Budget Insurance also offers email support and online self-service tools for convenience beyond phone communication.
Practical Tips for Being Productive When Contacting Budget Insurance, 16th December 2025
1. Have your policy number ready
Your policy number helps the consultant locate your details instantly and reduces call time.
2. Clearly state the purpose of your call
Whether it’s a quote, claim, complaint, or policy update, stating your goal upfront speeds up assistance.
3. Call the correct department
Use the main line for quotes and support, the emergency number for urgent help, and the complaints line for disputes.
4. Call during off-peak hours
Early mornings or midweek hours often have shorter waiting times.
5. Keep a pen or notes app nearby
Write down reference numbers, consultant names, and next steps discussed during the call.
6. Ask for confirmation of changes
Request written or email confirmation for policy updates, cancellations, or premium changes.
7. Be specific when describing issues
Provide dates, locations, and facts to help consultants resolve claims or complaints efficiently.
8. Request a reference number
A reference number helps you follow up easily if further contact is required.
9. Ask about next steps and timelines
Understanding expected turnaround times prevents unnecessary follow-ups.
10. Use email for detailed matters
For complaints or documentation-heavy issues, email allows clear records and attachments.
11. Stay calm and professional
A respectful tone often leads to better cooperation and faster solutions.
12. Escalate politely if needed
If your issue remains unresolved, request escalation to a supervisor with clear reasons.
13. Confirm emergency coverage before ending the call
Ensure you understand what assistance is available and when to use emergency services.
14. Follow up within agreed timelines
Wait the promised period before following up to avoid duplicate processing.
15. Save contact numbers on your phone
Quick access to support and emergency lines reduces stress during urgent situations.
16. Prepare your identification details
Having your ID number or registered personal details ready helps verify your identity quickly and avoids delays.
17. Know your policy cover limits
Understanding what your policy includes helps you ask informed questions and avoid misunderstandings.
18. Call from a quiet environment
Clear communication prevents repeated explanations and ensures accurate information is recorded.
19. Take note of the call date and time
Recording when you contacted support helps when referencing previous discussions or follow-ups.
20. Ask about excess and deductibles
Clarifying excess amounts prevents surprises during claims and financial planning.
21. Confirm claim documentation requirements
Knowing exactly which documents are needed helps you submit complete and correct claims.
22. Request timelines in writing
Written timelines provide accountability and clarity on when to expect feedback or resolution.
23. Avoid multitasking during the call
Full attention reduces errors and ensures you capture important instructions correctly.
24. Ask about policy discounts
Insurers sometimes offer discounts that may not be automatically applied unless requested.
25. Confirm communication preferences
Choosing email, SMS, or phone updates ensures you receive important notifications promptly.
26. Request a summary before ending the call
A recap helps confirm mutual understanding and reduces future disputes.
27. Keep copies of submitted documents
Having backups ensures you can resend documents if technical issues occur.
28. Ask about digital self-service options
Online portals and apps can simplify future interactions and claims management.
29. Clarify renewal terms early
Understanding renewal conditions helps you plan ahead and avoid unexpected changes.
30. Follow up with a confirmation email
A short follow-up email reinforces what was agreed and creates a written record.
Official Budget Insurance South Africa link
Here’s the official Budget Insurance South Africa website link, where you can get quotes, manage policies, or contact support directly:
👉 Budget Insurance South Africa
budgetinsurance.co.za/
From this portal, you can:
Get instant online quotes for car, home, and business insurance
Buy policies securely online
Manage policy details, view documents, and update personal information
Submit and track claims
Access emergency assistance and customer support
Tip: Use the “Get a Quote” button on the homepage to compare cover options and premiums tailored to your profile, and save contact numbers for faster assistance.
Summary
Budget Insurance South Africa is a well-established insurer offering affordable and comprehensive cover for individuals, families, and businesses. Known for its competitive pricing, accessible products, and value-added services, Budget provides a variety of insurance options, including car insurance, home and contents cover, business insurance, and optional add-ons tailored to suit different lifestyles and risk profiles.
A key strength of Budget Insurance is its customer support and emergency assistance network. With dedicated contact numbers for sales, claims, roadside help, home emergencies, and complaints, policyholders can access timely help when needed. Using digital platforms and self-service tools further enhances convenience, allowing customers to manage policies, submit claims, and track progress online.
To maximise benefits, policyholders are encouraged to keep all documentation ready, understand policy limits, confirm excesses, and follow claims processes carefully. By proactively engaging with the insurer, using emergency lines appropriately, and reviewing coverage regularly, customers can enjoy reliable protection, peace of mind, and optimal value from Budget Insurance.
