Auto & General Insurance is one of South Africa’s most trusted short-term insurers, with over 40 years of experience providing comprehensive insurance solutions for vehicles, homes, businesses, and personal assets. Established in 1985 and now part of TIH (Telesure Investment Holdings), the company has consistently focused on innovation, customer service, and digital accessibility, making it a preferred choice for millions of South Africans.
Unlike some newer insurers, Auto & General blends traditional insurance expertise with modern technology. Customers benefit from a digital-first approach, including online policy management, app-based claims submission, and 24/7 emergency assistance. Whether you are a car owner seeking comprehensive cover, a homeowner wanting to protect your assets, or a small business owner looking for liability solutions, Auto & General offers a range of flexible products tailored to your unique needs.
Why Choose Auto & General Insurance
1. Trusted Legacy and Industry Reputation
Auto & General has been operating for over four decades, building trust and credibility in the insurance industry. The company has consistently received high customer satisfaction scores and awards, highlighting its commitment to quality service and reliable coverage.
2. Comprehensive Product Portfolio
The insurer provides coverage across multiple domains, including:
Vehicle insurance: Comprehensive, third-party, or specialized vehicle cover.
Home insurance: Buildings, contents, and portable property protection.
Business insurance: SME liability, commercial assets, and specialized coverage.
Life and specialty products: Including disability and critical illness cover.
Pet insurance: Coverage for medical emergencies for pets.
This wide range ensures clients can secure all essential insurance needs under one trusted provider.
3. Digital Accessibility and Convenience
With the Auto & General App and MyPolicy portal, customers can:
Get quotes instantly online
Manage policies without paperwork
Submit claims digitally
Track claim status in real time
Access emergency assistance
This modern, user-friendly approach enhances convenience and reduces traditional insurance hassles.
4. Value-Added Services and Benefits
Auto & General includes optional and complimentary services that strengthen coverage:
24/7 roadside assistance for vehicles
Home emergency support for plumbing, electrical, or security issues
Safe driving rewards and claim-free bonuses
Customizable add-on cover for valuables or specialized needs
These services give clients peace of mind and practical assistance during emergencies.
How Auto & General Insurance Works
1. Simple Online Quotes and Purchase
Prospective customers can start by getting a personalised online quote based on their asset type, coverage preference, and risk profile. This process is fast, secure, and transparent, providing clear premium details and policy options.
2. Flexible Cover and Add-Ons
Auto & General allows clients to customize policies with optional extras like:
Scratch & Dent or Tyre & Rim cover for vehicles
Portable property insurance for electronics or jewelry
Enhanced home cover for high-value contents or structural features
This flexibility ensures clients pay only for what they truly need.
3. Claims Made Easy
Claims can be submitted via the app, website, or call center, with guidance provided at each step. The digital tracking system ensures real-time updates, helping customers stay informed about their claim status.
4. Continuous Customer Support
Auto & General offers 24/7 customer support, including emergency assistance for accidents, home incidents, or vehicle breakdowns. They also provide guidance for managing policies, renewing cover, and understanding policy terms.
Pros of Auto & General Insurance
Established Reputation: Decades of industry presence and awards highlight reliability.
Comprehensive Coverage: Wide product range covering vehicles, homes, businesses, life, and pets.
Digital Tools: App and portal for easy policy management and claims.
Value-Added Services: Emergency assistance, add-ons, and rewards programmes.
Flexible Options: Customizable cover to suit individual risk profiles and budgets.
Things to Consider
Claims and Response Times: Some customers report delays in claims processing; documenting communications helps.
Policy Complexity: Terms, exclusions, and excesses require careful reading before purchase.
Customer Experience Variance: While many experience smooth service, some report call centre or email responsiveness issues.
20 practical tips for getting Auto & General Insurance, 16th December 2025
1. Identify your insurance needs
Determine whether you need car, home, business, pet, or specialty insurance before requesting a quote to ensure the correct coverage.
2. Use the Auto & General online quote tool
Start with the website or app to get a personalized quote quickly and see all available cover options.
3. Compare coverage options
Choose the policy type that matches your risk profile, from comprehensive to third-party or specialty insurance.
4. Review excess options
Adjust your excess to balance your premium costs with potential out-of-pocket expenses during claims.
5. Check for discounts and rewards
Look for multi-policy discounts, safe driver rewards, or claim-free bonuses to reduce premiums.
6. Understand policy exclusions
Read all policy terms carefully to know what is and isn’t covered, avoiding surprises when claiming.
7. Prepare required documents
Have identification, property or vehicle details, and proof of previous insurance ready to streamline application.
8. Consider optional add-ons
Add value-added services like roadside assistance, home emergency support, or portable property insurance if needed.
9. Verify claim processes
Understand how to submit claims via the app, website, or call center to ensure smooth processing when required.
10. Compare with other insurers
Check premiums, excesses, and coverage levels against competitors to make an informed decision.
11. Set up an online account
Create a MyPolicy account to manage policies, access documents, and track claims conveniently.
12. Keep a record of insured assets
Document vehicles, valuables, and home contents for easier claims processing.
13. Review renewal terms
Check how premiums, coverage, and add-ons may change at renewal to budget appropriately.
14. Evaluate your risk profile
Consider driving habits, location, and property risks to choose the correct coverage without overpaying.
15. Use emergency assistance services
Leverage included roadside or home emergency support for quick resolution during incidents.
16. Provide accurate information
Be honest about vehicles, properties, and prior claims to avoid policy disputes or claim denials.
17. Monitor your policy regularly
Check your statements and coverage details to ensure accuracy and that all add-ons are active.
18. Keep Auto & General contacts handy
Save customer service and claims numbers for quick assistance when needed.
19. Ask questions before purchasing
If any policy term or cover is unclear, contact Auto & General for clarification to avoid future issues.
20. Stay updated on policy changes
Subscribe to newsletters or notifications for updates on new products, discounts, or changes to terms.
21. Bundle multiple policies for better value
Insuring your car, home, and portable items under one provider can unlock multi-policy discounts and simplify management.
22. Update your policy after lifestyle changes
Notify Auto & General when you move house, buy a new vehicle, or upgrade valuables to keep your cover accurate.
23. Adjust cover as your asset value changes
Review insured amounts regularly to avoid underinsurance or paying for unnecessary cover.
24. Keep proof of ownership and receipts safe
Maintain digital copies of invoices, photos, and serial numbers to speed up claims approval.
25. Use the app for faster communication
The Auto & General app allows quicker claim submission, document uploads, and status tracking.
26. Report incidents immediately
Prompt reporting of accidents or losses reduces complications and helps prevent claim rejection.
27. Understand excess payments before claiming
Knowing your excess amount helps you decide whether submitting a claim is financially worthwhile.
28. Ask about temporary cover options
Short-term or temporary insurance may be available for rental vehicles, travel, or short projects.
29. Review premium increases annually
Check renewal notices carefully and discuss increases to ensure they align with your risk profile.
30. Keep emergency contacts easily accessible
Saving Auto & General’s claims and emergency numbers ensures faster help during stressful situations.
Link to Auto & General Insurance
Here’s the official link to get a quote or purchase Auto & General Insurance online:
Auto & General Insurance South Africa
autogen.co.za/
This portal allows you to:
Get instant quotes for car, home, business, and speciality insurance.
Buy policies online securely.
Manage your insurance, including policy documents, add-ons, and renewals.
Submit and track claims digitally.
Access 24/7 emergency and customer support.
Tip: Use the “Get a Quote” button on the homepage to quickly compare coverage and premiums tailored to your profile.
Summary
Auto & General Insurance is one of South Africa’s most established and trusted short-term insurers, with over 40 years of experience protecting vehicles, homes, businesses, pets, and personal assets. Known for its reliable service, wide-ranging coverage options, and digital-first approach, the company offers flexible policies that meet the diverse needs of individuals and businesses alike.
Customers benefit from a comprehensive suite of products, including car insurance (comprehensive and third-party), home insurance, portable property cover, business and commercial insurance, life and specialty products, and even pet insurance. The digital tools, such as the Auto & General app and MyPolicy portal, enable clients to manage policies, submit claims, and access emergency assistance easily, enhancing convenience and responsiveness.
While Auto & General is widely recognized for its reputation, product range, and value-added services, prospective policyholders should carefully review policy terms, exclusions, and excesses to avoid surprises when claiming. Customer experiences may vary; some report seamless service and fast claims, while others note delays or communication issues.
In conclusion, Auto & General Insurance combines experience, reliability, and digital innovation, making it an excellent choice for those seeking comprehensive protection, flexible cover, and peace of mind in South Africa. With proactive management and informed decisions, clients can fully leverage its benefits, ensuring robust protection for their assets and personal needs.
